Support Centre

Help & Support

Everything you need to know about using the My Best Foods UK app — from creating your account and collecting loyalty points to discovering exclusive deals and redeeming rewards at participating stores.

Main Features

Home Screen & Main Features

My Best Foods UK is the official loyalty app for My Best Foods Supermarkets in the United Kingdom, designed to make your shopping experience easier and more rewarding.

The app is currently available across 11 My Best Foods locations, with more branches planned as the business continues to grow.

The Home Screen gives you quick access to the app's essential features, helping you manage your loyalty points, discover rewards, find stores, explore offers, and shop online.

1
My Wallet

Keep track of your loyalty points and rewards earned through eligible purchases at participating My Best Foods Supermarkets. View your current points balance and monitor your available rewards.

View your points balance and manage your digital wallet.
2
My Rewards

Explore your available rewards, redeem eligible vouchers, and discover special offers based on your loyalty activity. Stay up to date with the rewards you can enjoy.

Discover rewards, redeem vouchers, and enjoy exclusive benefits.
3
My Best Foods Stores

Find participating My Best Foods Supermarket branches across the UK. Browse store locations and identify a convenient branch for your next shopping trip.

Explore participating stores and find your nearest branch.
4
My Deals

Discover the latest promotions, special offers, discounts, and seasonal deals available from My Best Foods. Check regularly so you don't miss limited-time promotions.

Explore the latest deals and save on your favourite products.
5
My Best Foods Online Ordering

Access the My Best Foods online ordering platform to browse products and place your grocery orders conveniently. Depending on availability, you can choose home delivery or store collection.

Shop online and choose an available delivery or collection option.
Additional Features
1
Customer Chat

Contact My Best Foods customer support directly through the app. Send your questions, feedback, or concerns, and attach relevant images or documents when needed.

Get assistance and communicate with our support team.
2
Loyalty QR Code

Access your digital loyalty card directly from the app. Present your QR code at checkout so the cashier can scan it to identify your loyalty account and record eligible purchases or reward transactions.

Scan your loyalty QR code at checkout to collect or redeem eligible points and rewards.
3
Notifications

Receive updates about promotions, special offers, store announcements, and important reward information. Notifications help you stay informed about relevant updates and voucher expiry dates where applicable.

Stay up to date with offers, rewards, and important announcements.
Getting Started

How to Register for My Best Foods

Creating your My Best Foods UK account is quick and straightforward. Follow these steps to get started.

1

Step 1: Download the My Best Foods App

Open the Apple App Store on your iPhone or the Google Play Store on your Android device. Search for My Best Foods UK and install the official app.

2

Step 2: Open the App and Start Registration

Launch the app and enter your name, select your country, and provide your mobile number as requested on the registration screen.

3

Step 3: Verify Your Mobile Number

You will receive a one-time password (OTP) by SMS. Enter the code in the app to verify your mobile number and complete the verification process.

4

Step 4: Access Your Home Screen

Once your registration is successfully verified, you will be directed to the Home Screen. You can now explore the app's available features, check your loyalty points, browse rewards, discover deals, and find participating stores.

Support

Need More Help?

If you experience any issues with registration, account verification, loyalty points, rewards, or online ordering, use the Customer Chat feature in the app to contact the My Best Foods support team.

We're here to help make your shopping experience simple, convenient, and rewarding.

FAQ

Frequently Asked Questions

Is the My Best Foods app free to use? +
Yes, the app is completely free to download and use. You can earn points and redeem vouchers at no extra cost.
How do I earn points when I shop at My Best Foods? +
Just show your Loyalty QR code in the app at the checkout before you pay. Points will be added automatically to your wallet after a successful transaction. Any refund scenario will be subtracting the respective points.
Can I redeem a voucher at any My Best Foods branch? +
Yes! You can redeem your voucher at any participating My Best Foods branch listed in the app under My Best Foods Stores.
What if my points don't show up after a purchase? +
If your points are not updated, please wait a few minutes and check again. If they still don't appear, use the Chat feature or fill out the Query Form below to contact support.
Can I use the app in more than one branch? +
Absolutely. All 11+ My Best Foods branches across the UK are connected to the My Best Foods system. If new branches are added, they'll automatically appear in the My Best Foods Stores section.
How do I redeem rewards? +
Once you've collected enough points, simply scan your Loyalty QR code at the cashier during checkout. The cashier will automatically see your available vouchers on their Till system and can redeem the selected reward straightaway — no need for you to do anything extra on the app!
What is My Best Foods Online and how does it work? +
My Best Foods Online is My Best Foods's official online ordering platform. You can access it through the app and place orders for delivery or pickup based on your selected store's availability.
How do I update my personal information? +
Go to My Profile under the side menu and edit your personal details such as adding email, date of birth, address, etc. Be sure to save any changes before exiting.
I forgot to scan my QR code during checkout. Can I still get my points? +
Yes, you can! If you missed scanning your Loyalty QR code at the cashier, your receipt will include a QR code for claiming points later. Just tap on "Scan Receipt" from the side menu in the app, aim your camera at the QR code on the receipt, and any missing points will be credited to your account. No need to return to the store!
Are my details safe in the app? +
Yes, your information is secure. We take your privacy seriously and do everything we can to constantly ensure your data is protected in line with current data privacy regulations. For full details, please refer to our Privacy Policy.

Submit a Query

Can't find the answer you're looking for? Fill in the form below and our support team will get back to you as soon as possible.

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